Handling orders

Paid online orders appear in the dashboard under Orders. This is the screen the team works from during opening hours. New orders can also ring and show a browser notification, so keep the dashboard open and the sound on.

The order flow

New. The shopper has paid and the payment is confirmed. Stock has already been deducted.

Preparing. Staff pick and pack the basket.

Ready. The bag is waiting at the counter. For delivery, it goes to one of FreshMart's riders. For pickup, the shopper is told to collect.

Assigned and picked up. The rider has accepted and collected the order.

Delivered. The shopper read the four digit code to the rider, or collected the order.

Orders do not reject themselves on a timer. If an order is waiting, someone needs to act on it.

Orders that sold out before payment

If the last unit sold out between basket and payment, the order arrives as a stock exception rather than a normal new order. Deal with it before preparing anything: contact the shopper and Tradar.

Cancelling a paid order

Cancelling stops fulfilment, but it does not refund the shopper automatically. Before you cancel a paid order, email hello@tradar.shop with the order number so Tradar can arrange the refund and keep a record. Do not tell a shopper the refund is on its way until Tradar confirms it.

Counter sales

Sales from the Terminal show alongside online orders, marked as counter sales, so the day's total is in one place.