Onboarding FreshMart
This guide walks FreshMart through the full journey from "we are joining Tradar" to "we are taking orders". Substitute your own store name for FreshMart and the steps are exactly the same.
What you will need before you start
A working email address that you check regularly. This becomes your login.
A phone number for the store. Customers and riders may call it.
The legal name and address of the store.
Bank account details for the business: the bank, the account number, and the legal name on the account.
A rough idea of your opening hours by day.
Either a CSV of your catalogue or a few products you want to add by hand, to start with.
That is it. There is no paperwork to fill in, no waiting for approval, and no admin invite. FreshMart signs itself up.
Step 1. Create your account
Go to the supermarket app and tap Start selling on Tradar. You will be asked for four things:
Store name. What customers will see across Tradar. For our example, "FreshMart Lagos". This also becomes the address of your storefront, so a clean name helps.
Email. The address you will use to log in.
Password. Eight characters or more. Pick something strong. Tradar never shows it back to you and never sends it by email.
Confirm password. A second copy of the same password to catch typos.
Tap Create account. You are signed in immediately and dropped into the onboarding flow.
Step 2. Walk through the five sections
The onboarding screen shows five sections as an accordion. You open one, fill it in, tap Save & Continue, and the next section opens for you. You can leave at any point and pick up where you left off the next time you log in.
The five sections are:
Store profile. The face of your store.
Location. Where riders pick up from.
Delivery setup. How orders leave the store and when you are open.
Payouts. Where Tradar sends your money.
Catalog launch. A final check before you go live.
The sections do not have to be completed in one sitting. Tradar remembers what you have saved.
Store profile
A few details that customers and Tradar's operations team use to recognise FreshMart.
The store name is filled in from signup. Edit it here if you want to refine it.
The store description is the one paragraph blurb shown on your storefront page. Keep it short. "Your everyday grocery, delivered in 30 minutes." is plenty.
The business type tells Tradar what kind of store you are. For FreshMart, the answer is Supermarket. There are ten choices including restaurant, pharmacy, fashion, electronics, beauty, home decor, bookstore, sports, and "other" for anything that does not fit.
The phone number is the store's contact line. Riders may call it when they arrive for pickup; customers may call it about an order.
The WhatsApp number is optional. If it is different from the phone number, add it here.
Location
Tradar needs to know where the store actually is so that riders pick up from the right address and customers nearby see FreshMart in their results.
Search for the physical branch by address, estate, business, or nearby landmark, then choose the correct Google Maps result. Check the address and map preview before continuing. Tradar captures the street, city, state, and coordinates behind the scenes; staff do not type latitude or longitude. The Location section is complete only after a map pin has been confirmed.
You can correct the pin later from Settings → Storefront → Store Location. Each physical branch has its own delivery radius, managed by Tradar operations with a 2.5 km default. The supermarket confirms only its branch pin; a Tradar admin decides when enforcement is enabled and changes the radius when operations require it. See Delivery areas and vicinity for setup and checkout behaviour.
Delivery setup
Two things to set here.
How orders leave the store. Three choices:
In Store Riders is the default. Choose it when FreshMart already has riders or drivers who will collect and deliver its orders. The supermarket manages their day-to-day availability while Tradar handles the order and rider workflow.
Tradar Rider Pool is for supermarkets that need Tradar operations to supply riders. Admins allocate the required rider capacity after onboarding.
Pickup only is for stores where customers will collect their order in person. No riders involved.
FreshMart starts on In Store Riders and only needs to change it when it wants Tradar-supplied riders or does not offer delivery.
When the store is open. A row per day, with an open time and a close time. Tradar's defaults are Monday to Friday, 09:00 to 21:00, with Saturday and Sunday turned off. Almost every supermarket will want to turn on weekends. Edit each row until it matches your real opening hours, then save.
Outside your opening hours the storefront hides FreshMart from search. Customers cannot place an order you are not open to fulfil.
Payouts
Where Tradar sends the money from your sales.
Tradar pulls a list of Nigerian banks live from the payments provider, so the dropdown is always current. If the live list is unavailable for any reason, a built in fallback list keeps the flow working.
You pick your bank, type your account number (ten digits), and Tradar checks the account against the bank in real time. The legal account name comes back from the bank and is shown to you. If the name matches your business, save the section. If it does not, you have caught a problem before any money has moved.
You also confirm the business name that should appear on your settlement records. By default this is your store name; change it if your legal entity is different (for example, "FreshMart Lagos Limited").
Catalog launch
The last section is short. It is a confirmation that you are ready to start selling. There are no fields to fill in. Tap Finish setup and Tradar marks FreshMart as fully onboarded.
Step 3. You are live
You land on the dashboard. From this point on, when you log in, Tradar takes you straight to the dashboard rather than back to onboarding.
Your storefront is reachable. Once you upload products and Tradar's operations team has done a quick review, customers in your area can find FreshMart in search and place orders.
What happens next
A Tradar admin reviews your details, mostly to confirm the bank account and business name look right. This is a light touch step done from the admin app and does not block you from logging in or setting up your catalogue. See Reviewing a new supermarket for what the admin actually does.
If you picked Tradar Rider Pool, the admin team allocates rider capacity to FreshMart after onboarding. If you kept the default In Store Riders, add and manage the supermarket's own riders instead. Pickup-only stores do not need rider setup.
You upload your catalogue. See Managing inventory.
You open the order desk and wait for the first order. See Handling orders.
If you need to leave and come back
Close the tab any time. When you next sign in to the supermarket app, Tradar opens the same section you were last on, with everything you already saved still filled in. Nothing is lost.
If you change your mind about anything (opening hours, bank account, store description), you can edit it later from the supermarket app settings. Onboarding is the starting point, not the only chance to get details right.