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How Tradar works

One FreshMart order, followed from the storefront to the shopper's door.

1. A shopper opens the FreshMart store​

The shopper opens FreshMart's own page on Tradar. They see FreshMart's catalogue, prices, units and whether each item is in stock.

2. They build a basket and sign in​

At checkout Tradar asks for their email and sends a six digit code. They type the code and they are signed in. A first time shopper gets an account in that moment.

3. They choose delivery or pickup​

For delivery, the shopper picks a saved address or finds one through Google address search. If FreshMart's branch has a delivery radius switched on, Tradar checks the address is inside it before showing the total and again before payment. See Delivery areas and vicinity.

4. They pay​

Payment goes through Paystack or Monnify, by card or bank transfer. Tradar confirms the payment with the provider and checks the exact amount before the order counts as paid.

5. Stock comes off​

Stock is deducted once the payment is confirmed, not when FreshMart accepts the order. If the last unit sold out between basket and payment, the order is flagged as a stock exception instead of going to the order desk as normal.

6. FreshMart prepares the order​

The paid order appears on FreshMart's order desk. Staff prepare it and mark it ready.

7. A FreshMart rider delivers it​

When the order is ready, it goes to a rider who belongs to FreshMart. The rider collects it, travels to the shopper, and finishes the delivery with a four digit code the shopper reads out. Pickup orders wait at the store for the shopper.

8. Settlement​

The payment provider splits the money. FreshMart receives the product subtotal less the provider's gateway fee. The delivery fee goes to Tradar, which pays for the rider attached to FreshMart. See Pricing.

The counter runs on the same stock​

A walk in shopper at FreshMart's counter is served on the Terminal. The sale deducts from the same stock count the online store reads, so the website sees the new count. See In store Terminal.

A store owner order is shorter​

Kemi Wears has no riders. Her shopper picks a delivery area she set (with her flat fee) or pickup. Kemi delivers the order herself and marks it delivered. Her delivery fee settles to her, not to Tradar. See Store owners.