What is Tradar
Tradar is a delivery platform for supermarkets and the people who shop with them. It gives any supermarket a storefront, an order desk, flexible rider fulfilment, and the operational tools to run everything from a single account.
If you own a supermarket and want customers to order from you online without building your own app, Tradar is the platform you sign up to. If you are a shopper looking for groceries, you browse a Tradar storefront and place an order the same way you would on any modern delivery app.
Throughout this documentation we use FreshMart, a fictional supermarket, as a running example. When you see FreshMart in a screenshot or walkthrough, picture your own business in its place.
What Tradar gives a supermarket
When a supermarket like FreshMart joins Tradar, they get the tools to sell online and at the counter from day one.
A public storefront where customers can browse their catalogue, add items to a basket, and check out. The storefront lives at a URL tied to the store's name and can be themed with the store's colours and logo.
An order desk where staff see incoming orders in real time, mark items as picked and packed, flag substitutions, and hand off to a rider. This is the screen the store team lives in during opening hours.
Flexible rider fulfilment. FreshMart can use its own in store riders, choose Tradar Rider Pool when it needs Tradar-supplied capacity, or offer pickup only when no delivery team is needed.
A back office for catalogue management, opening hours, payout details, and the rest of the day to day settings that keep a delivery business running.
An in store terminal for walk in customers at the counter. It keeps one catalogue, one stock count, and one set of reports across online orders and over the counter sales. See In store terminal.
What Tradar gives a shopper
A single place to find supermarkets in their area, order from them, pay, and track the delivery from pick to drop. Sign in is by phone number with a six digit code, so there is nothing to remember.
How the pieces fit together
Tradar is made up of a handful of applications that all share one source of truth.
The storefront is what shoppers use to browse, order, and track.
The supermarket app is what FreshMart and every other supermarket uses to manage their catalogue, work the order desk, and configure the store.
A rider app is what riders use to receive pickups and confirm deliveries.
An admin app is what the Tradar operations team uses to keep the network running, review new supermarkets, and watch order flow across the whole platform.
The in store terminal sits at the FreshMart counter for walk in customers, sharing the same catalogue and stock as everything above.
Behind all of them is one central system that holds every supermarket, product, order, customer, and rider. If something exists on Tradar, it lives there.
Where to go next
If you are a supermarket considering Tradar, start with Who Tradar is for and then How Tradar works.
If you have already signed up and want to get your store live, jump to Onboarding FreshMart.
If you are a shopper, head to For Consumers.