Placing an order

One order from FreshMart, start to finish.

Open the store page. Each store has its own link, such as tradar.shop/freshmart. Tradar does not list every store in one place, so use the link the store shares.

Add items to your basket. Each item shows its price, unit and whether it is in stock.

Sign in. Enter your email address. Tradar sends a six digit code to that email. Type it and you are in. If this is your first order with the store, your account is created then.

Choose delivery or pickup. For delivery, search for your address, estate, business or a landmark and pick the Google Maps suggestion. Check the map. If the store only delivers within a set distance, Tradar checks your address before showing the total. If it is too far, choose another address or pick up instead. Stores that deliver themselves ask you to pick your area from their list, with their fee shown.

Pay. Pay by card or bank transfer through the store's payment provider. Stay on the page until it confirms. If a transfer takes a moment, the page checks again before asking you to pay a second time.

Track the order. The order page shows each step: preparing, ready, out for delivery, delivered.

Receive it. When a rider arrives, read them the four digit delivery code on your order page. That completes the delivery.

If something is wrong

Contact the store using the phone or WhatsApp number on its page. If you paid and the order was cancelled, email hello@tradar.shop. Refunds are not automatic today.