Rider

A rider delivers a supermarket's orders using the Tradar rider app.

Every rider belongs to one supermarket

A rider is attached to one supermarket for good and is assigned to it as soon as they are onboarded. There is no shared pool of riders roaming between stores and no matching of riders to orders across stores. A FreshMart rider only ever sees FreshMart orders.

Riders are a supermarket service. Store owners do not get riders.

Where a supermarket's riders come from

Own riders. FreshMart brings its own riders and Tradar onboards them onto FreshMart.

Tradar riders. Tradar supplies a rider team dedicated to FreshMart. They still belong only to FreshMart.

Pickup only. Shoppers collect, so no riders are needed.

The rider app

Riders sign in with their phone number and a PIN issued by Tradar. They see their queue and history, the order details and pickup point, and they finish each delivery with the four digit code the shopper reads out. The app runs in a phone browser and can be added to the home screen.

See Managing riders.