Reviewing a new store

Stores sign themselves up. Admins do not create store accounts; they review the ones that arrive. New signups appear in the admin app's store list.

What to check

Business identity. Does the store name match the name on the bank account? Does the phone answer? Does the address exist?

Store kind. Is the business type right? Supermarkets get riders and a delivery radius. Online sellers get delivery by area or pickup, and the store owner plans.

Branch pin (supermarkets). The pin must be the real pickup branch, not a head office or landmark. Keep the 2.5 km radius unless operations has a reason to change it, then switch on enforcement. See Delivery areas and vicinity.

Bank account. The bank confirmed the account name during onboarding. If FreshMart trades as "FreshMart Lagos" but the account is "Mid Lagos Trading Co.", call before money moves.

Store link. The link is made from the store name. Fix an awkward one now, before the store shares it.

Delivery setup (supermarkets). Own riders or Tradar riders need a rider team set up; pickup only needs none. See Managing riders.

Plan. Set the plan and billing period. Supermarkets use Open, Pro, Growth or Chain; online sellers use Starter, Plus or Scale.

Marking the store verified

When the review is done, mark the store verified. Verification is the operations team's sign that the rest of the platform can rely on the store's details.

Pilot

Pilot is separate from verification. See Managing Pilot supermarkets.

Suspending a store

Suspending blocks sign in and keeps every order, product and record. Reactivating restores access.