Reviewing a new supermarket
Supermarkets sign themselves up on Tradar. See Onboarding FreshMart for the full picture from the supermarket's side. The admin job sits on top of that flow, not in front of it. Admins do not create supermarket accounts; they review the ones that arrive on their own.
When a new supermarket appears
A new store like FreshMart shows up in the admin app's Supermarkets list as soon as they create their account. At that point they may not have finished onboarding yet. From the list you can see at a glance:
Whether they have completed the five section onboarding flow.
Whether they have uploaded any products.
Whether their bank account details look reasonable.
Whether their store name, phone number, and address look like a real business.
What to check before marking them verified
A short list of things worth eyeballing on each new signup.
Business identity. Does the store name match the legal entity on the bank account? Does the phone number answer? Does the address resolve to a real place?
Delivery coverage. Check that Store Location points to the physical pickup branch rather than a head office or nearby landmark. In the supermarket's admin record, keep the 2.5 km default unless operations has a clear reason to use another radius, then enable enforcement. Supermarkets cannot change this policy from their own dashboard. A wrong origin or an overambitious radius causes bad checkout decisions even when the written address looks correct. See Delivery areas and vicinity.
Bank account. During onboarding, the bank already confirmed the legal account name to the supermarket in real time. Make sure that legal name is consistent with the business name on the rest of their profile. If the supermarket calls itself "FreshMart Lagos" on the storefront but the account is held by "Mid Lagos Trading Co.", that is worth a phone call before money starts moving.
Storefront URL. The web address is generated automatically from the store name. If two supermarkets pick similar names, the second one gets a slightly altered URL. If FreshMart's address ended up looking awkward, rename it now before they start sharing it with customers.
Rider fulfilment. Check the supermarket's onboarding choice. In Store Riders is the default and means the supermarket supplies its own riders. Tradar Rider Pool requires the operations team to allocate rider capacity after onboarding. Pickup only needs no rider assignment. Do not allocate Tradar riders automatically to every new supermarket.
Marking a supermarket verified
When the review is done, mark the supermarket as verified. This is a single toggle on their record.
Verification is separate from "live". A self onboarded supermarket can already log in, manage their catalogue, and (once products are uploaded) start receiving orders. Verification is the operations team's stamp of approval that the rest of the platform can rely on.
Marking a supermarket as Pilot
If FreshMart is joining through the Pilot program, keep that decision separate from verification. Verification says the store looks operationally real. Pilot says Tradar is temporarily waiving payment while the store evaluates the platform.
Pilot supermarkets should still be assigned the pricing tier that matches their catalogue size and feature needs. Then set the Pilot state, record the pilot start and end dates, and make sure someone on the Tradar team owns the conversion decision. See Managing Pilot supermarkets for the admin workflow.
Suspending an account
If something looks wrong, you can suspend a supermarket from the admin app. This blocks them from logging in but does not delete any of their data. Orders, products, and history are all preserved. Re enabling the account restores access.