Monitoring orders

The admin app's Orders screen lists every order across every store, with filters for status, store and date. There are no automatic alerts and orders do not reject themselves on a timer, so the list is checked by a person during trading hours.

What to look for

Paid orders still new. The store has not started. Call them.

Orders ready but not picked up. The supermarket's own rider team is short: too few riders, riders offline, or too many orders at once. Because riders belong to one supermarket, the fix is inside that store's team. Assign the order to one of its riders, or call the store.

Stock exceptions. An order paid after the item sold out. Make sure the store has contacted the shopper.

Paid orders cancelled. No refund happens automatically. Check that the refund has an owner, the shopper has been told the truth, and the provider evidence is recorded.

Payments still pending. Check the payment with the provider before anyone asks the shopper to pay again.

The leaderboard

The leaderboard ranks stores and riders by volume. Use it for weekly check ins.