Managing riders

Every rider belongs to one supermarket for good. The admin app's Riders screen is where the operations team onboards a rider onto that supermarket.

Adding a rider

Enter the rider's name, phone number, vehicle and the supermarket they belong to. Tradar issues the rider a PIN. The rider signs in to the rider app with their phone number and PIN and starts receiving that supermarket's orders.

Assign the rider straight after onboarding. A rider is never held in a shared pool waiting to be matched.

Own riders and Tradar riders

Own riders. The supermarket brought them. Onboard them onto that supermarket.

Tradar riders. Tradar supplies them. They are still onboarded onto one supermarket and serve only that store.

Pickup only and online sellers. No riders.

Assigning an order

When a supermarket's order is ready, it goes to one of that store's riders. If it waits, assign it by hand from the order to one of the same store's riders.

Suspending a rider

Suspending stops a rider receiving orders and keeps their history. Use it for a pause, such as a compliance check or a broken bike.